What We Collect and Why We Collect It
When you open an account with us, we collect the details you provide — your name, contact number, and email address. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and wallet number linked to that payment. We
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do not store your full wallet PIN or password at any point. We also collect device identifiers and session logs each time you access the lobby from your phone or browser — this helps us detect unusual login activity and keep your account secure. If you
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contact our support team, the conversation is stored against your account for follow-up purposes. We use this data to process your payments, verify your identity when required, and communicate account updates with you. We do not sell your personal data to third parties for marketing. Data
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sharing is limited to payment processors and fraud-prevention services that help us keep your transactions safe. Your data is retained for as long as your account is active and for any period required under applicable law in your eligible region. You may request a copy of
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your data or ask for corrections at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.