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Terms Conditions That Cover Your Account

These terms set the rules for opening an account, moving money through bKash, Nagad or Rocket, and using the lobby from your phone. Signing up means you accept them, so read the short list below before you join.

Account rulesWallet termsMobile accessPayment clausesRegion eligibility

See The Lobby Read FAQ

What These Terms Actually Mean for You

nbajee2 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you tick the box at signup, you accept these terms. They cover what we expect from you and what you can expect from us. Keep one account per person, in your own name, and use only the payment methods that belong to you — a

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bKash, Nagad or Rocket wallet registered in someone else's name will not pass a check, and we may hold that transfer until ownership is confirmed. You must be old enough under the law of the place you are signing in from, and you must be in
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a region where this kind of service is legal. That part is on you to check before you join, not after. We can update these terms when payment rails change or when the rules we follow shift. When that happens, the new version goes live on
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this page and the date at the top moves with it; continuing to use your account after that point counts as accepting the change. Breaking a clause has consequences — a deposit reversed or an account frozen while we look into it. We do not keep
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your balance locked without telling you why, and you can ask for the reason in writing through support. Read the wallet section carefully if you fund your account through a mobile wallet; that is where most questions start.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ASK US DIRECTLY

Where to Take a Terms Question

If a clause is unclear, message us before you act on it — a five-line chat now saves a frozen wallet later. Our Bangladesh support team handles account questions, wallet verification and disputes over a transfer, and they will tell you which clause applies instead of sending you back to the page you just read. Bring your account number and the payment reference number if the question is about money.

Live chat Open chat from the help button on your account page. Wallet and terms questions go straight to a Bangladesh support agent who can read your account history while you talk.

Email Send the clause number and your question to our support address listed inside your account area. Written replies help if you need a record of what we told you.

Account help form Use the help form for verification problems, a payment in someone else's wallet name, or a request to close your account and delete your details.

HOW WE HANDLE IT

Account Data, Cookies and Retention Under the Terms

The terms do not exist on their own — they sit next to how we store and use your details. Here is the plain version of what happens to your information and what you can ask us to do with it. Many of these steps happen the moment you log back in on the same phone, which is why device continuity and the password rules below matter as much as the contract itself.

What we store

Your name, contact details, wallet references and play records. We use them to run your account, verify a bKash, Nagad or Rocket transfer and meet the record-keeping we are held to.

Cookies on your phone

Small files keep you signed in between visits and remember your language and payment choice. Clear them in your browser settings and you simply log in again with a fresh code.

Keeping you signed in safely

A one-time code goes to your number at each new login. Never share that code, and change your password from the account settings if you think someone else has seen it.

How long and how to change

Records stay for the period the rules require, then get removed. Ask support to correct your details or close the account, and we will walk you through what gets deleted and what must be retained.

Terms & Conditions Questions You Ask Us

These are the terms questions that come up again and again in chat. Short answers here; if yours needs your account in front of us, message support and we will look at it properly.

Yes. Ticking the box at signup is how you accept them. If you do not agree with a clause, do not complete the registration — you can message support first and we will explain the part you are unsure about.

No. The wallet has to be registered in your own name and match your account details. A mismatch is the most common reason a transfer gets held, so keep the name and number identical on both sides.

We publish the updated version on this page with a new date. Keep using the account and you accept it. If a change does not suit you, you can stop using the account and ask support to close it.

Usually a payment or identity detail needs confirming. We hold activity rather than let a disputed transfer through. Support will tell you exactly which document or wallet reference is missing so you can clear it.

Yes. Ask support and we will send the current terms in writing, along with the account records you are entitled to. Tell us what you need it for so we send the right document the first time.

It does. Whether you can use the service depends on your local law and eligible regions, and that is your responsibility to confirm. If your region is not eligible, we may have to close the account.

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